1. General Provisions

1.1. These Terms and Conditions of Sale apply to the purchase of goods from the GlowlyDaily OÜ online store and constitute part of the sales contract between the Seller and the Buyer.

1.2. The seller is GlowlyDaily OÜ, registration code 17545614, KMKR number EE103004123, address: Harju County, Saku Municipality, Saku Town, Oja Street 14, 75501, email: info@glowly.ee.

1.3. A buyer is a natural or legal person who places an order in the online store. The special rights granted to consumers by law apply only to natural persons who enter into a transaction outside the scope of their economic or professional activities.

1.4. In addition to the terms and conditions of sale, the legal relationship between the parties is governed by the laws in force in the Republic of Estonia. To the consumer’s advantage, any provision that limits a mandatory right arising from the law shall not apply.

1.5. The language of the sales contract is Estonian, unless the parties agree otherwise.

2. Products and Product Information

2.1. The product’s main characteristics, ingredients, quantity, instructions for use, warnings, storage conditions, and other important information are provided on the product label, on the product packaging, or in the information accompanying the product.

2.2. Before use, the purchaser must review the product’s ingredients, allergens, contraindications, instructions for use, and warnings, and must use the product only as intended.

2.3. Dietary supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the recommended daily dose. Keep products out of the reach of children, unless otherwise indicated on the packaging.

2.4. If you are pregnant, breastfeeding, have a chronic illness, an allergy, are taking medication, or have any other health concerns, you should consult a doctor, pharmacist, or other qualified healthcare professional before using a dietary supplement or cosmetic product, if necessary.

2.5. The general information provided in the online store does not constitute individual medical advice. The effects of a product may vary from person to person, and the Seller does not guarantee any results that are not expressly promised in the product description.

2.6. Product images are for illustrative purposes only. The packaging design or minor visual details may differ due to changes made by the manufacturer; however, the Seller will not replace the ordered product with one having different essential characteristics without the Buyer’s consent.

3. Prices and Discounts

3.1. The prices displayed in the online store are in euros and include value-added tax and other applicable taxes.

3.2. Delivery fees and other costs associated with the order are displayed to the Buyer before the order is placed. The Buyer is not required to pay any costs of which they were not informed prior to the conclusion of the contract.

3.3. The Seller reserves the right to change prices and promotional offers. The price displayed at the time the order is placed shall apply to the order, except in the case of an obvious technical or data entry error that a reasonable Buyer should have been able to recognize.

3.4. The terms and conditions, validity period, and any restrictions regarding promotional codes are displayed with the campaign. Unless otherwise specified, promotional codes cannot be combined with one another or redeemed for cash.

4. Placing an Order and Entering into a Sales Agreement

4.1. To place an order, the Buyer adds the desired products to the shopping cart, selects a delivery and payment method, enters the required information, and confirms the order by clicking the button that constitutes a commitment to pay.

4.2. Before confirming the order, the Buyer may review and correct the contents of the shopping cart, quantities, shipping information, and other entered details.

4.3. By placing an order, the Buyer confirms that they have read, understood, and agreed to the terms and conditions of sale.

4.4. The sales contract becomes effective once payment for the order has been successfully processed or the payment obligation has been confirmed by the payment service provider, and the Seller has sent the Buyer an order confirmation via email.

4.5. The order confirmation shall contain at least the basic details of the order and shall be sent to the email address provided by the Buyer in a durable medium. The Buyer must verify the information in the confirmation and report any errors as soon as possible.

4.6. The Seller may cancel an order if the product cannot be delivered, the payment fails, the information provided by the Buyer is incomplete, or there is an obvious error in the price or inventory. The Buyer will be notified of the cancellation, and the amount paid will be refunded immediately, but no later than within 14 days.

5. Payment

5.1. You can pay for your order using the payment methods displayed at the online store's checkout.

5.2. Payments may be processed by the licensed payment service provider specified at checkout. The Buyer makes the payment through the selected payment platform, and the Seller does not have access to the Buyer’s online banking passwords or full card security details.

5.3. The order will be processed after confirmation of successful payment, unless the selected payment method provides otherwise.

5.4. The invoice or purchase document is sent electronically as part of the order confirmation, in a separate email, or made available in the customer's account.

6. Delivery

6.1. Products are delivered to the regions displayed at the online store's checkout and via the delivery methods available at checkout.

6.2. The shipping cost and estimated delivery time are displayed on the product page, in the shopping cart, or at checkout before the order is placed. Unless another deadline has been agreed upon, the Seller will fulfill the order no later than 30 days after the conclusion of the sales contract.

6.3. The delivery time may be extended due to circumstances beyond the Seller’s control, such as delays by the carrier, weather conditions, public holidays, customs procedures, or other force majeure events. The Seller shall notify the Buyer of any significant delay as soon as possible.

6.4. The Buyer is responsible for the accuracy of the shipping information. Any reasonable additional costs incurred due to incorrect or incomplete contact or address information that result in a reshipment may be borne by the Buyer.

6.5. The risk of accidental loss or damage to the goods passes to the consumer when the consumer or a third party designated by the consumer, other than the carrier, has physically taken possession of the goods.

6.6. Upon receipt of the goods, the Buyer must, if possible, inspect the condition of the shipment. If the shipment is damaged, leaking, opened, or has a broken security seal, the Buyer must take photographs and notify the Seller as soon as possible at info@glowly.ee.

6.7. If the Buyer fails to pick up a shipment that has arrived at a parcel locker or pickup location by the deadline, this shall not automatically be considered a withdrawal from the contract. The Seller has the right to demand reimbursement for reasonable direct costs associated with reshipping or returning the shipment.

7. The Consumer's 14-Day Right of Withdrawal

7.1. A consumer-purchaser has the right to withdraw from a sales contract concluded by means of distance communication without giving any reason within 14 calendar days from the day on which the consumer or a third party designated by the consumer (other than the carrier) physically received the goods.

7.2. If the goods in a single order are delivered separately, the withdrawal period begins upon receipt of the last item. For goods consisting of multiple parts, the period begins upon receipt of the last part.

7.3. To exercise the right of withdrawal, the consumer must send an unambiguous statement to the email address info@glowly.ee before the deadline expires, or use the sample withdrawal form provided at the end of these terms and conditions.

7.4. In the notice of withdrawal, please include the Buyer’s name, order number, the product being returned, the date of receipt of the goods, and the request to withdraw. A formal error does not deprive the consumer of the right to withdraw if the intention to withdraw is clearly expressed.

7.5. The consumer must return or hand over the goods to the seller no later than 14 days after submitting the notice of withdrawal.

8. Exceptions to the Right of Withdrawal: Dietary Supplements, Vitamins, and Cosmetics

8.1. The right of withdrawal does not apply to goods in sealed packaging that, once the packaging has been opened, are not suitable for return for health or hygiene reasons.

8.2. The exception referred to in the preceding paragraph may include, among other things, dietary supplements, vitamins, creams, serums, gels, lip and eye products, and other cosmetic or personal care products, if the product’s safety seal, foil, protective film, hygienic seal, or sealed consumer packaging has been opened or tampered with after delivery, and the product cannot be safely resold.

8.3. Opening the shipping package or outer shipping box does not void the right of withdrawal, provided that the product’s own sealed packaging, security seal, and hygienic protection are intact and the product has not been used.

8.4. Exceptions to the right of withdrawal are assessed on a case-by-case basis, depending on the specific product and circumstances. The seller does not automatically exclude the return of an entire product category solely because the packaging has been opened, provided that the product can be resold in compliance with health and hygiene requirements.

8.5. The exception to the right of withdrawal does not limit the Buyer’s rights if the product is defective, damaged, expired, leaking, incorrect, or arrived with a broken security seal.

9. Condition of Returned Goods and Loss of Value

9.1. The consumer may examine the product only to the extent necessary to ascertain its nature, characteristics, and functioning, just as they would in a physical store.

9.2. Returned merchandise must, whenever possible, be unused, undamaged, clean, and include all parts, labels, and accessories that came with the product. The absence of the original packaging does not automatically preclude the right of withdrawal, but the Buyer must pack the merchandise securely for transport.

9.3. If the consumer has used the goods beyond what is necessary to familiarize themselves with their nature, characteristics, and functioning, the consumer is liable for any decrease in the value of the goods. The seller must justify the existence and extent of the decrease in value.

9.4. When returning an opened or used product, the refund amount may be reduced by an amount equal to the decrease in the product’s value. If the product has become completely unsuitable for resale due to hygiene or health protection concerns and a statutory exception applies, the right of withdrawal may not apply.

10. Return Method and Costs

10.1. Before shipping the goods, please contact us at info@glowly.ee to receive return instructions. Exercising the right of withdrawal does not require the Seller’s prior consent.

10.2. The merchandise shall be returned to GlowlyDaily OÜ at the following address: Harju County, Saku Municipality, Saku Town, Oja Street 14, 75501, or to a package locker or other return address specified in writing by the Seller.

10.3. In the case of a standard withdrawal, the consumer bears the direct costs of returning the goods. The seller bears the reasonable costs of return if the reason for the return is that the goods are defective, damaged, or do not comply with the terms of the contract.

10.4. The Buyer is responsible for the goods until they reach the Seller and must retain the return shipment receipt or tracking code.

10.5. The Seller is not required to accept cash-on-delivery shipments or shipments with shipping costs not agreed upon in advance.

11. Refunds

11.1. In the event of withdrawal, the Seller shall refund to the consumer all payments received under the contract, including the cost of standard delivery, without delay, but no later than 14 days after receiving the notice of withdrawal.

11.2. If the consumer chose a delivery method offered by the Seller that is more expensive than the standard delivery method, the Seller is not required to reimburse the additional cost resulting from that more expensive choice.

11.3. The Seller has the right to delay the refund until the returned goods have been received by the Seller or the consumer has provided proof of return, whichever occurs first.

11.4. Refunds are generally issued using the same payment method used to pay for the order, unless the parties expressly agree otherwise. The consumer will not be charged any additional fees in connection with the refund.

11.5. If the value of the returned goods has decreased due to the Buyer’s actions, the Seller may offset the justified decrease in value against the amount to be refunded.

12. Missing, defective, or damaged merchandise

12.1. The seller is liable for any lack of conformity of the goods sold to the consumer with the terms of the contract that becomes apparent within two years of the delivery of the goods. The presumptions and rules regarding the burden of proof set forth in the law shall apply in accordance with applicable law.

12.2. The Buyer must notify the Seller of any defect within a reasonable time; a consumer must do so no later than two months after discovering the defect.

12.3. The complaint must be sent to info@glowly.ee. Please include the Buyer’s name and contact information, the order number, a description of the defect, the date the defect was discovered, the desired resolution, and, if possible, photos of the product, the security seal, and the packaging.

12.4. The Seller shall respond in writing to the consumer’s written complaint within 15 days. If it is not possible to resolve the complaint within that time, the Seller shall explain the reason for the delay and specify a new reasonable deadline.

12.5. In the event of defective goods, the consumer has the right, first and foremost, to demand that the goods be brought into conformity with the terms of the contract free of charge, including replacement, if this is possible and proportionate. In cases provided for by law, the consumer may demand a price reduction or withdraw from the contract.

12.6. The Seller shall not be liable for any defect that arises after the delivery of the goods due to the Buyer’s actions, failure to follow the instructions for use or storage conditions, normal wear and tear, misuse, or external circumstances unrelated to the product, unless otherwise provided by mandatory law.

13. Liability and Force Majeure

13.1. The parties shall be liable for damages caused to the other party by a breach of their obligations, on the grounds and to the extent provided for by law.

13.2. The Seller shall not be liable for any damage resulting from the use of the product to the extent that such damage was caused by the Buyer’s failure to comply with the product’s ingredients, allergy information, contraindications, instructions for use, dosage, or storage conditions. This provision does not limit the consumer’s statutory rights or the liability of the manufacturer or the Seller under the law.

13.3. The Seller shall not be liable for a breach of obligation if the breach results from force majeure—that is, a circumstance beyond the Seller’s control and which the Seller could not reasonably have been expected to prevent or overcome.

14. Processing of Personal Data

14.1. The Seller processes the Buyer’s personal data to fulfill the order, process payments, deliver goods, provide customer service, prevent fraud, and comply with legal obligations.

14.2. To fulfill an order, the Seller may disclose the necessary data to a payment service provider, carrier, accounting service provider, IT service provider, or other authorized processor only to the extent necessary.

14.3. The specific terms and conditions governing the processing of personal data are described in the online store’s privacy policy. Marketing messages are sent only with the recipient’s consent or on another valid legal basis.

15. Complaints and Dispute Resolution

15.1. The Buyer may send questions and complaints to the email address info@glowly.ee. The parties shall endeavor to resolve any disputes through negotiation.

15.2. If the consumer (the Buyer) and the Seller are unable to reach an agreement, the consumer may turn to the Consumer Disputes Commission operating under the Consumer Protection and Technical Regulatory Authority. The Commission’s proceedings are free of charge for the consumer, and before filing an application, the consumer must have submitted a complaint to the Seller.

15.3. The parties have the right to bring a dispute before a court. This Agreement is governed by the laws of the Republic of Estonia, taking into account the protection afforded to the consumer under the mandatory provisions of the law of the consumer’s country of residence, if applicable.

16. Changes to the Terms and Conditions of Sale

16.1. The Seller has the right to amend the Terms and Conditions of Sale if necessary due to changes in legislation, services, payment or delivery methods, or the operational procedures of the online store.

16.2. The terms and conditions of sale in effect at the time the order is placed apply to the order. The current version is published in the online store along with its effective date.