After receiving an order, a consumer has the right to cancel a contract entered into through the online store without giving a reason within 14 days.

The right of withdrawal does not apply to customers who are legal entities.

To exercise the right of withdrawal, the customer must send a clear notice of withdrawal to info@glowly.ee no later than 14 days after receiving the goods. Please include the customer’s name, order number, and the product being returned.

After submitting the notice of withdrawal, the goods must be returned within 14 days. Returns are accepted by prior arrangement via the Saku Selver Smartpost or Omniva parcel machine. The exact recipient and shipping details will be provided to the customer by email.

Returned goods must be unused, undamaged, and, where possible, in their original packaging. The customer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to determine the nature, characteristics, and functioning of the product.

For health and hygiene reasons, products cannot be returned if their sealed packaging, protective film, or security seal has been opened or damaged after delivery. Opened or used cosmetics, skincare products, and dietary supplements cannot be returned unless the product is defective or the wrong item was delivered.

For a standard return, the customer is responsible for the direct cost of returning the goods. If the customer received an incorrect, damaged, or defective product, GlowlyDaily OÜ will cover reasonable return costs.

In the event of a valid withdrawal, the customer will be refunded the purchase price of the returned goods and the cost of the least expensive standard shipping option offered for the original order. The refund will be issued no later than 14 days after GlowlyDaily OÜ receives the notice of withdrawal.

GlowlyDaily OÜ may withhold the refund until the goods have been received or the customer has provided proof that the goods were returned.

The refund will normally be issued using the same payment method used for the original purchase.

If a product arrives damaged, is defective, or does not match the order, please send the order number, a description of the issue, and, if possible, photographs to info@glowly.ee.

GlowlyDaily OÜ
Registry code: 17545614
Email: info@glowly.ee
Website: glowly.ee