After receiving the order, the consumer-buyer has the right to cancel the contract concluded in the online store within 14 days without providing a reason.

The right of withdrawal does not apply to a buyer who is a legal entity.

To cancel, please send a request to that effect to the following email address info@glowly.ee no later than 14 days after receiving the goods. Please include the customer’s name, order number, and the item being returned in the request.

After submitting a notice of withdrawal, the merchandise must be returned within 14 days at the latest. Returns are sent, by prior agreement, to a Saku Selver Smartpost or Omniva parcel locker. The exact recipient and shipping details will be sent to the customer via email.

Returned merchandise must be unused, undamaged, and, if possible, in its original packaging. The customer is responsible for any decrease in the value of the merchandise if the product has been used beyond what is necessary to determine its nature, characteristics, and functionality.

For health and hygiene reasons, products whose sealed packaging, protective film, or security seal has been opened or damaged after receipt cannot be returned. Opened or used cosmetics, skincare products, and dietary supplements cannot be returned, unless the product is defective or the wrong item was sent to the customer.

In the case of a standard return, the customer is responsible for the direct costs of returning the merchandise. If the customer received an incorrect, damaged, or incomplete product, GlowlyDaily OÜ will cover the reasonable return costs.

In the event of a valid withdrawal, the purchase price of the returned goods and the cost of the least expensive standard shipping method for the order will be refunded to the customer no later than 14 days after receipt of the notice of withdrawal. GlowlyDaily OÜ may delay the refund until the goods have been returned or the customer has provided proof of return.

Refunds are generally issued using the same payment method the customer used to make the purchase.

If the item arrived damaged, is missing parts, or does not match your order, please send your order number, a description of the problem, and, if possible, photos to info@glowly.ee.

GlowlyDaily OÜ
Registration number: 17545614
Email: info@glowly.ee
Website: glowly.ee