After receiving an order, a consumer has the right to withdraw from a contract concluded through the online store without giving a reason within 14 days.

The right of withdrawal does not apply to customers who are legal entities.

To exercise the right of withdrawal, the customer must send a clear withdrawal notice to info@glowly.ee no later than 14 days after receiving the goods. Please include the customer’s name, order number and the product being returned.

After submitting the withdrawal notice, the goods must be returned within 14 days. Returns are accepted by prior agreement through the Saku Selver Smartpost or Omniva parcel machine. The exact recipient and shipping details will be provided to the customer by email.

The returned goods must be unused, undamaged and, where possible, in their original packaging. The customer is responsible for any reduction in the value of the goods caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

For health-protection and hygiene reasons, products cannot be returned if their sealed packaging, protective film or security seal has been opened or damaged after delivery. Opened or used cosmetics, skincare products and food supplements cannot be returned unless the product is defective or the wrong item was delivered.

For an ordinary withdrawal, the customer bears the direct cost of returning the goods. If the customer received an incorrect, damaged or defective product, GlowlyDaily OÜ will cover reasonable return costs.

In the event of a valid withdrawal, the customer will be refunded the purchase price of the returned goods and the cost of the least expensive standard delivery option offered for the original order. The refund will be made no later than 14 days after GlowlyDaily OÜ receives the withdrawal notice.

GlowlyDaily OÜ may withhold the refund until the goods have been received or the customer has provided proof that the goods were returned.

The refund will normally be made using the same payment method used for the original purchase.

If a product arrives damaged, is defective or does not correspond to the order, please send the order number, a description of the issue and, where possible, photographs to info@glowly.ee.

GlowlyDaily OÜ
Registry code: 17545614
Email: info@glowly.ee
Website: glowly.ee